I?ve rented from Louise for nearly two years and haven?t dealt with anything major. The caulk in the kitchen started to crack after only a year, I filled out a maintenance request and they sent someone over within a few days to re-caulk the bad spots. When I moved in I noted on my inspection sheet a couple of spots on the wall and some damage to the carpet by my closet door. I moved out in December and imagine my surprise when I received my deposit back with charges held back for the carpet damage! I called them (left them a message, actually?I couldn?t get them on the phone ) to tell them that there was a mistake, that I noted on my inspection sheet the problem with the carpet. I got a call back two days later?they said they?d reviewed the file, apologized for the mistake and said that they would send out a new check for what I was owed. I got the check soon after. With the exception of the security deposit snafu, I would not hesitate to rent from them again. Word to the wise: keep your inspection sheet!
Pros: nice people!
Cons: can't seem to get them on the phone
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