I enlisted Tusk'y's Appliance to repair a leaking refridgerator and broken oven door. The office informed me that their labor is charged at $20 per quarter hour. I was charged $120 for EACH job ($240 in labor total) in addition to a $69.95 trip fee. Neither job took over 45 minutes! When I contacted Bob to complain about the labor charges, he admitted that they charge for a job based on how long they THINK it will take and if they can do it in less, so be it. This policy was never disclosed. He also basically said that if you have high-end appliances, they are going to charge more, regardless of how easy it is to fix. He refused to negotiate on the labor charge. He did not return calls or e-mails. I could have replaced either the fridge or oven for what I paid to repair them both! I would NOT recommend this business unless you can get a binding estomate in writing and I intend to report them to the BBB.
Pros: Job was evnetually completed
Cons: Dishonest business practices
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