I do not spend much time in jewelry stores.
My wife had a watch that needed warranty repair and a modest pearl necklace that required re-stringing. The repair staff was courteous and very clear on what they were going to do and what the cost was to be. After clarifying warranty on the watch, the staff at Continental Diamonds performed the repairs in a timely fashion and called me to let me know the items were ready for pickup. That type of service seems so elemental, yet is rarely found nowadays. It was most certainly a pleasure doing business with them - as pleasant as it will be to present my wife with her good-as-new repaired items.
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