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Good cupcakes but customer service could be better - Review by citysearch c | La Quinta Inn Bellingham

La Quinta Inn Bellingham

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Good cupcakes but customer service could be better 2/6/2010

I vowed to find the best cupcakes in Houston and subarbaby's was the first of the 4 I planned to visit. The store was beautiful. Very cute decor and it would be fun to dine there but I ordered 10 cupcakes to go as I had to go somewhere. As a first timer, I expected a little more friendliness from the staff. Usually when we go out and visit overpriced dessert restaurants, the staff are extra friendly, and would be suggesting the bestsellers. I usually take my time in reading the descriptions as I don't like too much fruit in my cupcakes. The staff seemed impatiend and wouldn't say much if wasn't asked. So i just pointed the ones I wanted. For such expensive cupcakes, I expected a more cheerful welcome and service. They put the cupcakes in a box that had no separators. I didn't expect this as most cupcake stores have boxes that had separators so that the cupcakes won't topple over. When I asked for a bag (it was going to be a long walk to the rice village, I am a tourist and didn't have a car), she said she didn't have a bag big enough for the box. So I carried the box for 30mins until we reached iHop and asked for a bag for our leftover. When I came back to my hotel, only 1 of the 10 cupcakes was in its upright position. The cupcakes were good though. The icing was exceptionally delicious (texture and taste) and I found the cake to be moist enough (not dry as other reviewers would say). For the price, it was okay for me. I don't mind paying $25 for 10 cupcakes if they are really good. I would think twice, though, about coming back, because the of the staff. Pros: Yummy cupcakes, great decor Cons: Not so friendly staff, packaging more
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