The quality of the work done was outstanding. I was disappointed that I left my car the night before the scheduled appt. and no work was begun before 6:00 p.m. on the day of the appt(and only after I called to see if the work was done!) I waited until after closing hours to get my vehicle and had to return the next day to get the fog lights tightened and correctly set. Everyone was friendly and apologetic but it wasn't what I was expecting from all the good things I had heard about them. I am very satisfied with the quality of the work but think that they need to work on scheduling and communications with customers.
RESPONSE FROM Sound of Tri-State:
Thank you for taking the time to submit the survey. We value the responses we get from our customers, it helps us provide better service. We generally take the appropriate time necessary for each installation ensuring that our quality of work exceeds standards. We apologize for not meeting this deadline.
more