I had a gushing leak from bathtub faucet on a Sunday and was over a barrel because I needed it fixed immediately. Dutton charged $356.18 for a part that they told me ""was difficult to get."" I had no choice. Two days later, I had a good handyman take the part to a hardware store and found that it cost $6.49!!!! A discrepancy of about THREE HUNDRED AND FIFTY DOLLARS. When I called to speak with a supervisor, they told me that all supervisors ""were not in."" I'm still waiting for a call . . . .
Cons: GROSSLY INFLATED COST OF PARTS
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