Heavenly Maid Cleaning Service is a scam! Karissa was sent out to clean my couch today, she spent 20 minutes on it, and achieved NO results. It looks exactly the same as it did before the ""cleaning"". Karissa herself said that the couch looked ""no different"" than before she cleaned it.
I called the Heavenly Maid to complain, and spoke to Jennifer. I asked to not be charged for the non-service (because they did NOTHING), or to at least be offered a discounted rate, given that Karissa achieved NO RESULTS. After much back and forth Jennifer said she would speak to someone and call me back.
**BUT** rather than calling me back, she simply charged my credit card. (!?!!)
Do not waste your time with this company with such APPALLING customer service. I am disgusted by the way I have be treated by them, and feel like they have just stolen $70 from me.
If I could give them '0' stars I would.
Cons: NO results, HORRIBLE customer service
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