I agree and disagree with the previous post. I have gone to other petlands i.e. in Bowling Brook, Crest Hill. Its a shame that this particular petland gives the others a bad name. It is true that the employees work on commission but they dont get a percentage from what they sell, they only get a bonus, and they still get minimum wage.
Petland does care about there pets, the reason they push pet owners to buy extra stuff is so that the puppies can go home and live comfortably. You cant just buy a pet without the right things for it. People are idiots and dont educate themselves on what they need for there pets. They think a bed, food, and water is enough and its not they need A LOT of things......
I normally like to shop around at pet stores to see what else i can add to my pets comfort. I have noticed that petland usually does sell there items for a bit more then they usually do at a local petsmart or petco. Each petland is individually owned so they may all set there prices as they please (this petland in particular has the highest prices). The difference is that petland has some good inexpensive kits and a one year membership card (takes 10% off of regular priced items) that cost $10 or so.
The main reason i dont like this petland is because of the customer service and the lack of training provided to the employees. The owner (jim) and the store manager (mary) are horrible when it comes to training there staff, and taking care of a customer. I have heard from other customers that they are always snotty and have attitudes (i have experienced this myself) I would never shop at that store because i know i can get better deals some where else and get treated how i deserve. The petland in Bowling brook is great at it, not only that, they know what there talking about and wlll educate you as needed.
so ""In conclusion"" dont waist your time going to THIS PARTICULAR Petland.
Pros: none at this location
Cons: Sit down its gonna take a while.
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