I absolutely LOVE their hair. The customer service over there needs some SERIOUS work (they all sound pretty unhappy and rude over the phone)...but as long as the hair is up to par and good quality, I can deal with a few rude employees. I do feel though that they need to have more pictures on the websites and clearly state that the hair is subject to look a little differently because the italian hair looks VERY wavy on the website, and in person it is pretty straight even after washing. It's still beautiful...so I guess next time I will clarify that I want it processed to be more wavy. I'm happy overall and will continue to buy hair from them!
more