ZERO STARS! Horrible Service. Not clear. They don't follow their policies, they just do as they please. Very rude management! None of the associates are on the same page, get told one thing over the phone then show up after a hassle to get the merchandise that we were having a problem with there, only to be told we were basically screwed (even tho we were within amount of days to return as the policy said.) Incredible Pets is dishonest, sneaky and out to get your money, not help you
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