YES the thin blonde at the front desk is exceptionally rude - this is Dr. Schaad's daughter! She's not liked - but there's nothing anyone can do about it. However- don't let this minor side note discourage you- this is a wonderful clinic.\r
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The Vets really care and are really knowledgeable. If they want to do extra steps- it's because they want to be thorough- not cash in. They make plenty of money- no need to be devious. As far as the comment on Dr. Pennel- she is a wonderful physician! She may not be gushy over your pet, but she's not aiming to be rude, she's just matter of fact, to the point, and damn good at her job.\r
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Every place has it's quirks, the benefits of this establishment heavily outweigh any grumblings listed here.
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