I have been in the body and paint business myself a lot of my career and have dealt with a number of different body shops in Canada and the States, and have never come across someone who backs up their word and is as professional as Bob Fitzgerald with Concours Elite. My daughter initially took her car there and I was so impressed as a father to see how Bob treated my daughter with such respect, that I ended up bringing my car there as well.
My vehicle was involved in a bad accident in which the front and rear of my truck were damaged. Bob got right on it and got all of the parts ordered. He kept me informed on the progress and told me when it would be done. I never had to worry. He took care of everything from the bodywork to the paint to all of the paperwork for the insurance company.
I have many years of customer service experience with my own business, and I have not seen anyone as conscientious as Bob. He goes the extra mile. I would not hesitate to recommend him and, in fact, I would encourage my friends to go to him.
Brett Grainger
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