Concours Elite

This is the first time I have had a truly horrible customer experience from an auto related business. First, after the estimate for the damages someone had rear-ended me, I asked for a quote to paint the front as my paint was faded. The lady told me ""Oh, we're too expensive for you. You should just go to Maaco."" I was floored she would be so condescending and rude. The insurance was paying for the repairs and they had a stellar reputation. After a week my truck was finished. Only I come to pick it up and it has a dented, rusty bumper on it, with a bolt falling out! I thought it was a joke, but no. They told me ""it was the best they could find"". I asked them why they didn't buy a new one. The said you can't get them. I asked them why they didn't ready the quote the adjuster sent as it stated IN THE QUOTE where to get a brand new bumper. At this point I noticed they had damaged several pieces of trim on my truck. I pointed it out and said ""that was already there"" and ""It's and old truck, what do you want us to do about it?"" The new bumper came in after several more weeks, and it was fitted. They still had rusty brackets on it, and I asked them why they didn't buy brand new ones as ON THE QUOTE. They said, they would need to order them. Another week passes and I get the brackets on. Only they ordered half of them, and refused to order the other half. I could see rust bubbles on the old ones they had just painted, but refused to replace them.'\r \r All told, it took almost two months for them to mostly repair the damage from being rear-ended, but they also caused significant damage to other parts of my truck and refuse to take responsibility. They also refuse to replace 1/2 the brackets even though they were in the quote. The woman ""helping"" me there was condescending, rude, and snide. Avoid if your vehicle isn't pristine, it isn't worth their time. more

Bob and Todd could not do enough for me while they brought my Lexus IS350 back to life!!! They contacted me regularly with updates on the progress of repair while Bob went above and beyond and served as a liason between the insurance agency as needed! There's no other place I'd take our cars and there's no other place I would wholeheartedly recommend than Concours Elite! more

Great service, easy and helpful staff. I will not hesitate to use their services again. Steve was incredibly helpful and made the experience much less stressful than it could have been for me. more

Concours Elite is a wonderful auto repair shop. Although it took a little while for me to get in for an appointment, they are slammed on a daily basis, I wasn't deterred from doing business with them. The people there are so courteous, it's almost unbelievable. I turned my car in to the owner, Bob. Bob was really nice and down-to-earth. However, I mostly worked with Steve. He was wonderful. He took the time to explain each step to me as we went through the process and called me with important updates. This entire process was super easy and ended with great results. It could have been a nightmare and very frustrating, instead, they've got themselves a new customer for life! more

The first place i took my car to had been to the body shop who dealt with my previous accident. My estimate was high again and the service sucked but i thought this was the only place i could take my BMW to. Then Hertz suggested I take my car to Concours Elite. This place was amazing!! Bob handled my claim and was so professional but at the same time he made this whole bad situation sooo easy to deal with. I felt as though the estimate they drew up was completely fair, and thousands less than the previous body shop! Not only did Bob make the rental car process go by much quicker (he called Hertz directly and helped me get into a rental that same day!), but he was also very NICE and happy to talk to my mom! lol, He explain the process to her as well, and contacted her multiple times to keep her in the loop, which really helps with the stress level that comes with car accidents. I love that this body shop is AAA approved, and i love that my time spent with them went so smoothly. My car looked brand new when i picked it up! They also took some time to glue on another part of my car together that hadn't even been involved in the accident!! It looked amazing :) I HIGHLY recommend taking your damaged car straiiiight to Concours Elite. more

I have been in the body and paint business myself a lot of my career and have dealt with a number of different body shops in Canada and the States, and have never come across someone who backs up their word and is as professional as Bob Fitzgerald with Concours Elite. My daughter initially took her car there and I was so impressed as a father to see how Bob treated my daughter with such respect, that I ended up bringing my car there as well. My vehicle was involved in a bad accident in which the front and rear of my truck were damaged. Bob got right on it and got all of the parts ordered. He kept me informed on the progress and told me when it would be done. I never had to worry. He took care of everything from the bodywork to the paint to all of the paperwork for the insurance company. I have many years of customer service experience with my own business, and I have not seen anyone as conscientious as Bob. He goes the extra mile. I would not hesitate to recommend him and, in fact, I would encourage my friends to go to him. Brett Grainger more

I have gone to Concours Elite a number of times over the past 10 or so years. I was originally directed to them from an insurance claim. So, I had Concours repaint my car, and I have been a believer ever since. They always go way out of their way, and their attention to detail is excellent. They really do everything they can. After our first experience with Concours, we used them several times over the years after fender-benders, and we had a more substantial accident this last time. Everything they have ever done for me has been excellent. Their attention to detail is very high, and they take time to look over the car with you when they are done. They go out of their way to make you feel comfortable. Terry Pepperdine more