I had been a loyal customer of this place for 3 yrs. Not because there's anything special about it, but because it's right next door to me. I've never complained about it even I've never seen a dime of discount from them for been there all the time. It's a small shop and the owners are friendly. But my recent experience just through me off. I was there for an oil change and another small job. My coolant system failed the next day. My engine was smoking in the middle of the highway. So I called them. The reception girl was so so sure that it's got nothing to do with their work the day before... not sure how she can know for sure. She's not the one fixed my car. Even more, she read the note and told me my coolant fluid was low. So I asked her why didn't she tell me yesterday. When doing oil change, they suppose to check all the fluid. If something need immediate attention, they need to let me know. Her answer is - you should read your note on the receipt. I read my not alright. But since they always list a bunch of things they want you to fix, how can I know what is really necessary? And I asked her - Isn't it the common sense that if something is critical to fix, you need to let you customer know? Her answer is - Isn't it the common sense to read your note? And she hung up on me. So now you can rate their service for me.
Until now, I'm still not sure whether this coolant system failure has something to do with their work the day before. Maybe they broke something unintentionally. Nonetheless, I've been turn down by their service... the certainty of ""not our fault"", the attitude of their service, the inconsistency of the their performance. Now I'm taking our cars to else where, even if that means I have to wait in the shop.
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