My name is Debbie, and I am a 56 year old grandmother. When I had severe abdominal pains recently and ended up in the Hospital, Brian Golden was my doctor. I was amazed to discover that he honestly cares about each of his patients, and goes above and beyond the basic care I’ve come to expect from doctors. It was obvious that he listened and worked with me in choosing a treatment plan. He explained my options, told me what he would recommend in my case and answered my questions in easy to understand terms. He was very calm and reassuring, and I trusted him immediately.
After discussing the pros and cons of each procedure, we decided to take the least invasive plan. Dr. Golden threaded a laser up to my kidney and chipped away at the huge kidney stone. (I went in for outpatient surgery.) EVERYONE involved came in to talk to me. It was like a meet and greet. When it was time for my surgery, I knew everyone in the room and felt the respect and compassion. While I was waking up, I could hear the nurse talking to me, gently encouraging me. Over the last few weeks, I have had a stent from kidney to my bladder. It has only caused minor discomfort, but is necessary until the lithotripsy procedure to hopefully shatter the rest of the stone. I am extremely satisfied with Dr. Golden and highly recommend him to ANYONE needing a urologist.
Please do your best to get through the terrible office staff. Dr. Golden’s bedside manner and knowledge are amazing and well worth it. I encourage everyone to tell the office manager about any experiences with the horrible front office staff. The doctors in this office should not have to apologize for the staff’s sloppy indifference. All of those doctors deserve a lot more respect and assistants of much higher quality.
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