Let me start off by saying that I have never had a bad experience at this establishment. I have always felt welcomed and the facilities are amazing.
Riverside Health Club is always looking for ways to stay relevant and stay in tune with the members to make sure that they're getting the most out of what they pay for.
Coming from a strong customer service back ground myself I've never been let down. The staff is approachable and if I do have an issue there is some one there to help me. In the first review the person stated
that they were unable to continue their membership; Im guessing from that persons need to write a poor review that they weren't the most pleasant person to help serve. The fact that this person was ultimately upset that they did not try to cancel their membership in time and had to pay for one more month is obviously their problem and not the service provided. The great customer service is also outlined in the managers ability to stay calm and try to find alternative solutions for the problem instead of reacting poorly like the customer in front of her.
i would recommend this facility over any other; you get what you pay for and then some ;) !!!
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