My family and I recently visited Nino's for our mother's birthday. We had party of 10 and I made the reservations over 4 weeks ago. We had visited Nino's before, so we were looking forward to a great Italian meal!
For starters, the service was TERRIBLE!! Second, we waited over 3 hours for our food, on top of that my mother had to leave early before her meal arrived, because she was in pain from sitting down so long and this was HER birthday dinner! Third, I complained several times to the owner and our waitress and they both blew me off. They were very unapologetic and didn't offer us any percentage off our meals or a free dessert or drink...bad customer service especially from a family owned restaurant, I would expect more! What angers me the most is that I made reservations so far in advance and we were treated like dirt over the other customers.
It's really too bad because I think the food is actually decent and our waitress could of made out huge in tips from our party! We will NEVER go there again and I will continue to share my experience with all of my friends and family! I really hate to say this, but you're better off going to the Olive Garden.
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