My friend who had parked in a private lot unknowingly had her car towed by this company. When her car was towed her house keys were in the car she asked if she could get her keys and was told it was a $90.00 fee for them to give her her keys back. She is a single mother and is barely surviving to make ends meet at the moment and after two days of trying to work a deal with these guys she asked me for help. I called and at first was told that if I picked up the car before 5pm the charge would be $345 and if it was after 5pm it would be $435. and was told the daily rate was $70. Five minutes later my husband called to say he would be in to pay for the tow and was told the price was now $405 when i called back and asked about the discrepancy I was yelled at and told that they have 3 guys working there and that might explain the different price quote. When I asked why I was being yelled at the man said he had ""been taking calls on this car all day from priests trying to help and was tired of dealing with it"" I was then given a break down of the total bill $225 to tow the car and then a $60 dollar a day charge (it now had changed from the previous $70) . Also when my friend had called about getting her keys returned the man who towed her car stated to her "" I bet you dont even have paperwork showing you own this car...most people who speak spanish like you dont even have paperwork to be in this country ..do you? "" He told her she needed to bring in her green card to pick up her car. although he doubted she had one. Nice going Roseville Towing ..way to treat a single mom just trying to make ends meet ..and this attitude 5 days before Christmas. ...One Local business I will never do business with EVER.
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