I couldn't beleive my ears while I was standing in line to order a cake this past week. The manager stood there in front of other customers, she was chastising this young lady for a complaint she made about them.
Really? If a customer is unhappy, well then they are unhappy. The manager's voice continued to be raised throughout the time while I was there. The young lady hardly had a chance to speak.
It makes you wonder who was really upset.
Well this upset me, this will be the last and final cake I order fromt his place. They lack professionalism.
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