So I am trying to figure out how to make a long story short. On OCT 4th I got a window for my friend?s car, due to my kid breaking it. So she got a quote for 450$...They met my quote...but I did tell them the incorrect window size (my bad!!!) But the quote they met was for the correct window... (Even though I told them the incorrect size.) So they did come out same day and have the incorrect window (which was my fault.) Then the next day or so they brought the correctly window after I apologized for the incorrect information. Well this is when the trouble started. They sold me a window and installed the window but the rear defrost didn?t work. I called them and told them that the defrost didn?t work and they told me that they would send out someone to look at it...like 8 times!!! So after the 2nd week of hearing I will have someone out there. I called them and was upset I was now being told that my request was rejected due to me giving them the incorrect window size and that there was 100$ difference between the window they quoted me and they window I got. Which I then explained to the manager, that the quote was met for the correct window size. So, here we went again...a manger signed off on it and told me exactly how they would have to fix this defrost. I was told some one would be out to fix this ASAP... so a few days went by and they send some guy out that can?t speak English and tells us he doesn?t know how to fix it. So now I call them and they are telling me that it?s the vehicle and not the window and that I would have to prove to them it was the window. So now I had to spend 100$ to get the window diagnosed and sent them the paper stating it was the window? by now it?s the beginning of DEC. of so. So they tell me they will have to get a window from Wisconsin or some place and have it sent freight, it will be here in a week or so? then a week goes by and they ordered the incorrect window (imagine that!!) so now I am being told it will be another week. So they by 13th I am told the window is there at there shop and that someone would be sent out to fix it. Well guess what no one shows up? I ended up having to drive out there and was told that I they would not help me? I told them that I wanted the manager or owner or who ever and I was not leaving with out my window. Long story short I told them I was getting my lawyer on the phone and how convenient they were able to drive down the street and get me a window installed with in an hour. These people are full of it? I left out a lot of details! They have no idea how to deal with people that are upset with there service and BS you all the way around expecting to get away with it?and to top it off?I still have to have the window reinstalled because it shakes!!!! Screw these people they will be hearing from my lawyers.
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