This was our 3rd experience with Tom & Preferred. Once again, Tom gave us a "guaranteed" start and end date which they once again hit perfectly. Again, no changes from his original quote. Tom literally held our hand as we picked out tile, travertine, and granite. We probably called Tom no less than 25 times from the stores we went to without him to pick out plumbing and fixtures. Not once was there ever a hint of "stop calling me" from Tom. The workers we had at our house almost became part of our family for a couple weeks because they were so easy to speak with and so accommodating to ALL of our questions and concerns. We received calls from the office just to let us know what progress to expect to be done on that day. The workers took exceptional care of covering all parts of our room so as to limit the amount of dust. As Tom promised us from the day he 1st looked at our bathroom - we now have the "nicest bathroom" in our neighborhood.
more