Just under a year ago, my mother in law called John Moore Plumbing, assuming they were a reputable and well known business.... they are NOT! After someone came out to diagnose the problem, finally determining it was a root problem that required (get this!) tunneling under the entire house for WEEKS to ""cut out"" all these roots (an $8000 job!!!), it turns out that it was all a lie. I'm not sure what these people were actually doing for those weeks (which was 3-4 times their initial time estimate and every time I looked outside I just saw a lawn full of workers sitting around- no joke). So the problem returned in under a year, and someone extremely knowledgeable in the field came out to take a look and said there is NO WAY those roots could've been removed and grown back in this time period (if they could, we wouldn't be having a worldwide problem with deforestation). In fact, they hadn't just grown back, they were enormously overgrown everywhere. A year ago, my mother in law asked in advance to see the roots that were dug out, to see the extent of them and also to verify that they were gone... no one ever produced any roots... on an $8000 job... No one would even take responsibility. One person said another took them, but the other person said that wasn't the case, that the first person had them. She kept getting the run around and eventually gave up. Now, our current plumbers said at best these people dug out an unsightly mound of dirt and flushed the system and lied about it but that there is no way even half of the job paid for was done. In fact, these new guys came right in and just removed the toilet to work- no tunneling beneath the house required. The plumbing is so bad currently that it is atrocious what John Moore did to them. I was horrified! I witnessed first hand the entire thing. This new plumber in 20 minutes did a better job than John Moore did in a month, verified that John Moore conned them and then asked where the drainage valve was that they would've had to set up for the job they claimed to have done, and low and behold, no valve. In my eyes, John Moore is a CHEAT, a SWINDLER, and a HORRIBLE, OVERPRICED facade of a plumbing company. Please don't waste your time and money!
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