Had two extremely positive encounters with Bob Hamilton Plumbing this week. I called at the beginning of the week regarding an outdoor plumbing concern. Bobby Hamilton came out to the house Tuesday and camera'ed about 30 feet of a dry-well, french drain in my back yard that took over 2 years of city government red tape, engineers, tons of money and headaches to install when I learned my house was grossly inadequately drained from water. He was extremely kind, informative and reassuring the very expensive french drain, although not with correct slope and retaining some standing water in a part of it, is functionable and shouldn't cause freezing damage. Worth the service visit fee!!! I can move on from the 2 years of expensive drainage woes, and now the recent concerns of winter freezing I've had. \r
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Then, I called this morning to get a quote of someone coming out to re-level off my AC/heat pump unit which had sunk towards the house with the drainage problems over the years. A previous workman propped a stone under the freon coil to lift the unit up. I didn't want unit to sink further and crack off copper coil. Corky W. came to the house within an hour of calling to give a quote to level it off. (Another high profile KC heating company quoted me $500 - $900 on the phone to level off the unit, even though they knew it was just on a plastic pad, not cement.) \r
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Corky was an absolute joy. He was an outgoing, warm guy who put on his ""handy man"" hat and asked for some wood and then a shovel. He leveled it off himself. He was here all of 5 minutes total. He refused any payment for the service visit and said a thank you was all that was necessary. So here is one big thank you!! \r
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I absolutely recommend this company. Everyone I spoke with on the phone was very courteous and had great, timely follow-thru. They have the old fashioned work ethic and customer service with integrity and kindness. Don't run in to that much anymore. And to refuse any payment for coming to the house and doing a repair is remarkable. Particularly in this economy, it would be expected for any company to insist on a service visit payment, and in fact, would be undeniably fair, since a repair was made that I couldn't do on my own.\r
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I will absolutely use Bob Hamilton plumping for all further plumbing and heating/cooling needs. FYI-- BBB gives them an A+ rating too.
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