I was having a timing belt replaced. When I got home, I noticed the hood was not closed all the way. When I tried to close it, I noticed the latch was bent and didn't work properly. When I called the shop to ask a couple questions, their response was that the latches on Volkswagens were a common problem and it must have been damaged when I brought it in. They refused to repair it. They said they could replace it and give me a fair price to do so. I didn't want to do it myself and figured they could get the part at a discount so, against my better judgement, I took it back to have the latch replaced. After they replace it with a new one, they still couldn't get the hood closed and told me it must be a defective hood. I had already paid them so they said they would order another latch and try again next week.\r
I was angry so I left and took a look at it when I got home. All it needed was a minor adjustment and it closed just fine. This whole process took up a lot of my time and with the added time and expense for the hood latch, I didn't save any money going to Walt's. I have never experienced such poor service and seen such inept mechanics at any repair shop. If you're considering this shop for anything other than an oil change, remember that once they are under the hood, you are stuck with the results and are placing your car at risk. Don't let them ""Jack"" you like they did me.
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