I had originally called 6 or 7 different potential vendors for our furnace, but none of them really gave me a reliable estimate, so it was hard from to make a decision. However, when I talked to Klondike, they went over the estimate with me and they offered to send someone out to inspect my furnace for a fee that would later be applied to the cost of the repair.
Once they made their evaluation, they told me how long it would take to repair. They were prompt. They actually showed up a little early, and they had my furnace replaced and everything finished within an hour of the time they promised. It was all professionally done.
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