I went in looking to get an all-over color at my natural dark-blond and then have fresh highlights. I left the salon as a dark brunette. That night, the very expensive european hair color dye bled out of my hair - destroying my white bath towels and leaving me as a red head. The dark color continued to bleed for five washings.\r
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When I went in to get it corrected, I was told that hair color always runs, especially since I didn't use their expensive salon brand of shampoo! In 15 years of having color and highlights, I have NEVER had hair color run before; no one I know has ever had their hair color run!\r
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Their only solution was to do all over highlights to lighten up the dark hair and say that the red would fade in two weeks (or to strip - bleach - my hair of the dye and re-dye with a lighter color which I was not about to let them do). The highlights helped diffuse the too-dark color but were not done very well as I had ""roots"" showing and a couple of very obvious red spots remaining around my face. \r
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It has been two weeks and the red has not faded and I have received comments about needing to get my roots done on highlights that are 2 weeks old!\r
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I regret going here and will never go back. And I certainly do not recommend them to anyone!\r
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