My mom took her Ford Escape to this dealership for some mechanical repairs. I went back a few days later and paid for the repairs and sat in it to drive it out. I realized that the windshield was broken. I brought it to the attention of the mechanical staff and they swore that it was brought there like that. My mom and her brother-in-law said that they left it there without a broken windshield. I took the matter to all levels of management and they refused to take responsibility for it. They all tried to talk me down and they knew that someone in their chain was lying. In the end the best they could offer is to get their ""glass people"" to give me the discount that they would get. I had just spent $1500.00 with these people and the broken glass would now cost me an additional $200.00. This is a lousy company and Ford should drop them as a dealership. I would never walk back into this place with so many dishonest people. THE TOP MANAGERS STAND BY THEIR LIARS.
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