I didn't get very many updates and even when told by Adrian that I would get a call back the same day, didn't hear from anyone. I had to call for updates myself several times. I realize a lot of the wait was for other services to work at my car, but I wish something would have been done to speed it up.
RESPONSE FROM Elite Custom Auto:
Thanks for the 3 stars! Your frustration is understandable. Your insurance co. took over a week to give us the go ahead, and some of the parts for your 15 yr. old car were difficult to source. I apologize for any perceived lack of communication. That's never OK-even when you're busy trying to get the job done! So thanks for the 3 stars you did give us-and thanks for taking the time to let us know how we're doing.
more