I agree with the other reviews expressing that this group is all about the money! I made an appointment for my husband, who had a back and foot injury due to being rear-ended in an auto accident. Found a wonderful foot doctor (not this practice!), and called Dickson-Dively for the back injury. In the process of making the appointment and asking for the registration forms ahead of time, I spoke with 4 different people. Not once did any of them ask me if this injury was the result of a car accident. Imagine my husbands surprise when he appeared for the appointment, only to have them ask for his $40 copay, PLUS AN ADDITIONAL $200.00, and in addition, they wanted a credit card - just to have on file, after they found out that his injury was the result of a car accident (this was before he was seen by the doctor). My husband called me to see if anyone had told me this up front, and of course, no one had. I called and spoke with both the medical biller and the office manager, as I work in medical billing and wanted to understand the $200.00 charge. They could only tell me it was ""office policy"", and that the $200.00 charge was not associated with a CPT code (so BCBS would not reimburse). I would think that any professional practice would make potential patients aware ahead of time if they expected such an astronomical charge upfront and out of pocket. The office manager commented that they have a lot of auto accident injury patients, so why would you not ask the simple question ""Is your injury a result of an auto accident?"", and make the patient aware of the upfront charge before they arrive for the appointment? They just think they'll get you in the door first, so they have a better chance of getting your money! We were so angry that my husband left without being seen...of course, they could not give him any proof that his co-pay was credited back to his card! Wonder what kind of luck we'd have for charging them $200.00 for the time my husband took off work? Ha - don't think I'll hold my breath!!! I can only take comfort in the Biblical principle ""you reap what you sow"" or, put another way, ""what goes around comes around"". Too bad we can't rate the actual physician, but really, I guess we have, as the physicians surely make some of the decisions about how their practice is run.
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