I agree with all the comments regarding the owner being rude. This guy is unbelievable!. ..kind of insults the intelligence of customers...seriously...I thought he was kidding!
He does not realize that this business is so dynamic...he will not be able to sustain if he carries on this attitude...
Anyways..I know he will read this (may be does it everyday) and hopefully take steps to make positive changes instead of just putting counter comments on customer feedback and giving himself positive rating.
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