Yes, not one, but *two* brand new 2011 BMW X5 that were each less than a week old -- my fiancee's X5 along with her best friend's X5 (the one in the review below titled ""Stay away from Tritek...""). Since May has shared her experience with her X5, I will focus on our experience with my fiancee's X5.\r
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I am a lurker in a local automotive message board where Tritek is a forum sponsor. After reading about their work on high-end cars, I figured I'd try something new and suggest them over my usual preferred tint shop, despite Tritek being 20 miles away.\r
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When we rolled the windows down for the first time a few days after we got the tint, we noticed that our windows would roll down easy, but would roll back up very slowly and stick halfway. I took our X5 to the dealer the next day and not 15 minutes later, my service advisor called and told me what was up -- the interior window seals were pushed down and inverted during the tint installation. My options were to pay $600 out-of-pocket to pull the door panels off and flip the window seals, have the tint shop fix the window seals, or just live with the ""unwanted aftermarket feature.""\r
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I chose the reasonable option, to have Tritek fix the seals. We drove there the following Saturday morning (her best friend drove there that afternoon to fix her window seals as well); ten minutes later, they had our X5 ready and the windows were functioning back to normal. The story should really stop there, but it doesn't.\r
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Before I could put the car into drive, my fiancee is screaming at me that the door was messed up. Lo and behold, the passenger-side door panel on her brand new 2011 BMW X5 that was less than a week old w/ less than 500 miles had damage where the window seal meets the door panel. I WAS A LITTLE UPSET THAT THE KID THAT HANDED ME THE KEYS DID NOT OWN UP AND SAY A WORD ABOUT IT, but I would give Tritek a shot at customer service and resolve the issue.\r
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The owner of Tritek had the ""hookup"" at a BMW dealer to repair the damage. I was hesitant at a repair attempt, but figured we'd give it a shot. The best outcome would be that the door panel looked good as new and Tritek would not be out $1k for a new door panel.\r
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Needless to say, the repair does not look good as new and everybody that has ridden in the passenger seat notices the change in texture and sheen on the door panel (from the repair). As a matter of fact, it makes an excellent topic for discussion.\r
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I have since notified the owner that the repair does not look good as new, but it's been a few months now so it appears that there will be no further attempt at resolution from Tritek.\r
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So where does that leave us? My fiancee with a damaged door panel in her X5 and her best friend with windows that won't go up in her X5 because they didn't really fix her window seals when she dropped by. Instead, they suggested she spray water on her windows.\r
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Thanks Tritek. You've left your mark on our cars for all to see. Our friends, family, and co-workers will avoid your shop; and their friends and family will avoid your shop. When a dear friend wanted to get his Lamborghini Murcielago tinted, he asked about my experience with you guys. All I had to show him was our X5 door panel and that was more than enough.\r
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