I called express because my air conditioning had always made a loud noise when it turned on and I wasn't sure whether this was normal or not. On the morning of my appt, the guy from the main office gave me a call letting me know that they were on there way, which I appreciated. The worker that came to my home, Alan, was timely and let me know that there was nothing wrong, but that I had a dirty filter. He informed me that I had a washable filter (which I didn't know) so it did not have to be replaced for many years. He showed me how to clean it and put a temporary filter in so my washable one could dry. He was very nice, professional and personable. At the end, they gave me a much lower rate because I live near their office and my issue was minor. They charged me $68 for the service and only $5 for the filter. which is cheaper than Home Depot. I offered Alan a tip at the end, but he declined it saying he was 'just doing his job'. I thought this was very honest and impressive. I even called the main line to let them know how satisfied I was with the service. I definitely recommend this company to others!
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