I broke down on the side of the road in Brewer (I live 4 hours away in NH) and AAA towed my car to the toyota dealership after we called them and they said yes, come right in. This was a Saturday at 1:00pm (they close at 4:00pm). This dealership is partnered with AAA also which was amazing. When we got there, Mark Johnson was right there to help and his techs took on a 4+ hour job under 3 hours before they were supposed to go home for the night. They were so friendly and kept us updated and were honest with us about the availability of the parts we needed and the cost. In the end, his quoted price was even less than the actual price!! They stayed after the whole place closed up and made sure our car was up and running good. They even topped off the fluids and filled the tires. They could have easily said to wait until Monday because the job would take too long but they didn't, they stayed and helped us. It's good to know there are still business like this out there, willing to go the extra mile when they certainly don't have to. I wish we lived closer because we would most definately be bringing our Toyota to Downeast Toyota for everything from now on. I HIGHLY reccommend this place (at least for service on your vehicle). I don't know the tech's name but he deserves just as much credit at the service writer (Mark) for all his hard work!
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