On Halloween evening I was traveling to Mass. and had the unfortunate pleasure of having a Motor Vehicle Accident on the Cross Bronx Expressway, near Jerome Ave. as a result of a driver ahead of me slamming the brakes suddenly. For anyone traveling through NY, you know this can lead to a real mess. Although it took the NYPD three hours to respond to this accident, the Autorama towing experts were on the spot. They talked me through this ordeal and explained their process for towing. They were courteous and safely towed my vehicle to their garage. One of the night crew, Raymond, was nice enough to recommend overnight accommodations as I was not area and had to make arrangements in the am. They even offered me a ride to my accommodations and continued to be concerned about my wellbeing. I can genuinely say that I have never had that level of service from an auto body shop. Two thumbs up!!! When I arrived the next day, I spoke to Miriam and Danny (The Owner) who were both very helpful and re-assuring as I opted to leave my vehicle in NY to be repaired. Danny took one look at the vehicle and told me it should take two weeks. As we spoke, I became very comfortable in my decision to have the car repaired here as he imparted his years of wisdom in this business. I could tell he was serious about his craft. He told me ""Don't worry, your in good hands"" and he was right. When I called one week later to get status on the vehicle, I spoke with Miriam who was excellent. She made sure that I had all the information I needed and gave me information I didn't think to ask for. She was a true professional. By week two I received a call stating that the car repairs were complete as promised. When I made my way back to NY and Autorama, I can tell you that sheer amazement would have to be the phrase to sum up what I found. My vehicle looked like it just arrived on the show room floor. It was in pristine condition. I was greeted by Ali who was highly professional and then Danny took me to the vehicle and had me inspect it for satisfaction. Ali settled up my paper work with a smile and I could not have been more pleased. Can this place be duplicated please??? I wish there were more places like this around with staff who love what they do and allow it to resonate to others. My hat off to you Autorama. You are awesome. If I have car troubles in the future, I will strongly consider using you for my needs. I could always use a vacation in the Big Apple!!!
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