My pet has gone to this animal clinic for 3 years. I've not had problems with the doctors or the office staff, but the groomer here is terrible. I boarded my dog over the holidays and requested that he get a bath. I was very specific in stating that he not get cut. I pick him up, and he's been given a hair cut. I call this morning to ascertain where the communication breakdown occured and was forwarded to the groomer. I didn't ask to speak with the groomer, but I was forwarded there anyway. I explained that my dog was cut and I didn't want him cut and that I didn't like the cut. The groomer, Diana, proceeded to yell at me that ""everytime she's had my dog on her table she cuts him, and that she only cut an inch off."" She would not allow me to speak. She was extremely rude. I stopped letting her cut my dog two years ago because it doesn't matter how I tell her I want him cut, she cuts him the way she wants. I never want her touching my dog again. I spoke with the office manager who finally let me know that there is a grooming sheet that is required that they didn't have me complete. This was all I called for...to see where the communication faltered. I did let the office manager know how rude and unprofessional the groomer was to me, and I was not screaming, yelling, or rude to her. When I realized how volatile and unreasonable she was, I requested that she forward me back to the front desk so I could speak with the office manager. She continued to yell and huff at me, and then she just clicked the line away. Even though I like the doctors, I'll be taking my dog elsewhere. I'm not paying money to have someone yell at me. It bothers me that they employ someone as unprofessional and rude as the groomer.
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