I can't give any stars and, like the reviews before me, I wish there was a negative star option. I had to give at least 1 star in order for this review to be published. I have taken this service in the past and have had mixed experiences. I just recently used their shared van service and I was literally scared for my life. It took me 3 hours to get from LaGuardia to Manhattan. The driver was rude, angry and aggressive to everyone in the van. We were all scared and confused. He refused to help anyone with their bags and even went so far as to direct one woman to "carry the heavy bag" while he took the bag on wheels. When it became apparent that I would be the last one dropped off, one of the other passengers suggested that I call my family and stay on the phone until I got home. I did just that and was grateful for the advice. I was truly afraid of the driver's anger and aggressiveness. While I'm sure that nothing would have actually happened, I cannot believe that I actually paid for a service like this.
I contacted Airlink via their customer service and, to their credit, I received prompt emails apologizing for my experience and I received a refund check for the $30.48 by the next week.
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