Horrible horrible service. I paid online with credit card, and arrived at the point in front of Grand Central twenty minutes before my scheduled pick up (at night, in January, in freezing temperatures). I called the company and was assured that a driver would come on time. I waited until twenty minutes after my scheduled pick up, but they NEVER SHOWED UP. Since then I have asked for a full refund and my request has been ignored.
DO NOT USE THIS SHUTTLE. Luckily, the NYC Airport shuttle shared pick up points. Their drivers were friendly, let me use their cell phone to call Go Airlink, let me stay in their shuttle to wait and warm up, and finally, let me ride for FREE to the airport once Airlink never showed up. They are real professionals and good people.
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