Dr. Pennel is an unhappy person who seems to want to make her patient's owners equally unhappy. She's blaming, negative, assumes you're neglectful and stupid, and doesn't listen. She doesn't seem to want to work with pet owners to accomodate their lifestyles or financial means. She makes no attempt to hide her disdain for me.\r
That said, all of the other vets at BVC have been great, and while the front office folks won't win any charm awards I've also not had specific problems with them. This is a great clinic to go to if you can stay away from Dr. Pennel.
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