I had a very unpleasant experience at Douglas Furniture. I recently bought several custom pieces of furniture at Douglas. The customer service was satisfactory until a custom piece arrived and it was NOT what I had ordered. The salesperson made NO attempt to settle the dispute or take any responsibility for the mistake that he made. They flatly refused to compensate me in any way. Now I have an expensive piece of furniture to remind me of the poor customer service at Douglas Furniture. I cannot recommend shopping there...EVER.
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