I wanted to send you a quick e-mail about James Robinson at the Craig’s Collision Center in Burleson. He is my HERO! My situation was unique in that I had 2 accidents happen on the same part of my car. While the second accident was without question deemed the other persons fault, I was (and am still) fighting the first claim. Because of the damage from the first accident, the second company was only willing to pay for half of the damages. Even though more than half of the total damages were from the second accident. I went to 3 different body shops getting estimates during this whole ordeal. When I explained my unique situation, I didn’t get much feedback. Mostly that I would have to wait until the first accident was settled. Several weeks went by. Then I noticed Craig’s opened in Burleson. I went to the website, booked my appointment for an estimate (very easy I might add) and headed there the next day. As soon as I met James and explained what was going on he took over. He told me exactly what he was going to do and took a lot of weight off my shoulders. Told me that he would be able to work with the insurance companies to make sure that it was handled right. He was amazing. He was very thorough and accommodating. And FAST! I was very surprised that they were able to get my car fixed so quickly. He even brought it to me. From beginning to end my experience with everyone at Craig’s especially James was the best I have ever been treated by any company. Not often are we able to find people and companies like that. I will definitely recommend Craig’s and James to anyone I know and come back should I (hopefully not, LOL) need them again.
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