On February 20th I went with my friend to David's Bridal when she went to choose wedding dresses. She chose a dress for herself and her bridesmaids dresses as well. I ordered my dress and they said they'd email me when it came in.
Meanwhile, in May I ordered another bridesmaid dress for a wedding in August. I got professionally measured and gave them the measurements. They suggested I order a size 2, which is much smaller than I expected. I told them I had ordered a size 6 for a different upcoming wedding. They reluctantly ordered a size 6. I asked about the other dress I had ordered and they said it was in, but needed to go through another inspection.
I got an email for my dress for the August wedding saying it was in. I called and requested it to be shipped in 3-5 days (which i paid extra to do.) Eight days later my dress had yet to arrive. I called David's and my dress was still sitting in their store. The size 6 was a perfect fit.
Fast forward to October. Still no word on my dress. Another bridesmaid offered to pick my dress up when she went to get hers. I called to let them know. About an hour later they called and told me my dress had arrived in ""less than perfect"" condition so they would be sending it back.
After multiple phone calls and several associates later, we found out that my dress was expected to arrive a few days later. They called and offered to ship it for no charge and it would arrive 10-15 days later. This was on October 4th. Its now October 23rd. Still no dress.
I called to day to get an update, and they said they would have to get back to me. Four hours later they called and said my dress would be there in 2-3 days. I guess we'll see about that...
more