This place is the worst. Their selection is horrible. I placed an order with them and received the dress in the wrong length. The person I was dealing with (Wonnie, who also placed my order) failed to even mention to me that the dress was sent in the wrong length (was she hoping I wouldn't remember?) Then had the nerve to tell me she would do me the FAVOR of hemming the dress at no charge. I proceeded to ask for compensation and mad her aware that doing the hem was by no means a favor but a correction of her mistake.....which she has yet to acknowledge. I asked for $15 to be taken off my balance.....she said she could only do $10!!! YES SHE FOUGHT WITH ME OVER $5, even when I drew to her attention that this $5 would make her customer feel a little better & maybe prevent bad reviews and a call to the BBB!!!! Her next offer was to send the dress back to the vendor, and have it shipped to me (in other words.....please just go away). Then she would not give me anything to document that she agreed to do a free hem, and take the measly $10 off due to THEIR ERROR......by stating ""how did she know I was really the person who bought the dress because I didn't have my receipt with me""....I offered her ID (haha) then she proceeded to scribble it on a business card. \r
I've never experienced such poor customer service. I will never...ever make a purchase there again. Believe me I understand mistakes happen, and would have totally been understanding had she apologized and offered to compensate me in addition to fixing the problem rather than making it as if she were doing me a favor. \r
I wish I had the time to get my dress elsewhere because I would demand a refund due to receiving the incorrect dress and leave it for them to deal with. \r
In addition, communication is horrendous. \r
Do yourself a favor.....don't go here. There are plenty of other bridal shops in the area.
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