I have dealt with this company for 2 years now. Long story short, they are not consistent and they are horrible at returning calls and communicating when home owners have issues.
They do fix some things, I have heard there are other projects around the complex. Though the common area around me has decaying fences and neglected and rotting hand rails.
My experience with having them fix something was when I asked them to repair the fence, they fixed the individual planks that I sent pictures of, but they just left all of the other obvious damage. They also fixed only the planks in front of my unit, and ignored the rest of the decaying fences of my neighbors.
They fixed these things after I called 8 times, left messages and sent numerous strong worded e-mails to the rep. At first I just had some questions and wasn't planning to make a fuss, but when they wouldn't call me back I became very upset and frustrated.
As far as calling the office, if you need to speak to someone, you are out of luck. I had that issue before with fixing the fences. The most recent time I have tried to get my particular agent (Dewayne for mission heights) to call me back, it has ended in frustration, even after the issues last time, and this issue involves protecting the home owners. (over 8 robberies have occurred in 5 months!)
I had a negative post up before about this company, but I took it down because he actually did call me. I decided to re-post this as a running tally of how disorganized and lacking in customer service they really are. Other HOAs deserve to know that they should stay away from this company.
I would drop them if I could, this company has always had issues, just check out their reputation on other sites. They admitted to having issues in the past. What is the point of even giving them another chance when there are so many other competent and responsible property management companies out there? has been rotting wood on fences and hand rails for years, yet they only replace random damages and ignore the rest. There are always workers around our complex, smoking and hanging out, occasionally taking tenants parking spaces and giving dirty looks to the homeowners. I rarely see them work though.
so to sum it up: they don't call back, have unfriendly workers, don't properly maintain property and have one of the worst track records of any local property management company.
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