We had a knowledgeable sales person who came in from Universal Floors to look at our floors. He didn't try to sell me anything special and knew what I needed. I have old, damaged floors, but they are a special type of pine floors that we have in DC. They needed some tender love and care.
I was very pleased with his service, and he gave a reasonable bid. We were also able to schedule the service quickly. The floors came out beautifully. They really look fantastic. We selected a nice stain and used a tung oil finish. They did a very good job.
The only thing is the communication with the business office once the bid had gone in could have been better. I felt disconnected from them and the workers who showed up. It would have been nice to have a better outline of when they were coming, the names of the workers, and what to expect every day. It would also be nice to have received maintenance tips and a follow up visit.
more