I had the extremely bad experience of going to the Key Laser Institute in the last 6 months. NEVER AGAIN! not only was it a total waste of $$ as others have posted, the tech there named Shelley totally scarred the skin under my eye. I had a botched fat injection there from years ago, and had let the staff and Dr. Key know this. She was supposed to be giving me an IPL for redness on my nose and cheeks. Key even told her the area, as did I, as apparently it hadn't been put into my chart, although I had a previous consultation with him the month before. So what does she do? She said she was going to do the whole face and then we'd focus more, into the treatment. She overfocused SO MUCH under my left eye that the area was swollen for 3 1/2 days. I now have diagonal lines going both ways that I never had before, and that appear to be permanent. They only first appeared after the initial swelling went down. I've had several IPLs before (some by untrained girls at a local medispa) and NEVER had the kind of reaction or permanent damage I now have. I called to complain, and to ask why this area had been so focused on to begin with, when not only I, but Dr. Key as well, had told her right before the treatment what areas to focus on Apparently she either totally didn't listen or chose to ignore us. She responded that she was trying to focus on ""the sun damage"" and that a little hydrocortisone would solve the problem. What total BS!. The whole area is so dried out now, that even sleeping on my side creates more lines (or crying or any kind of facial activity!) And of course they deny any culpability or responsibilty whatsoever. That's only 1/2 of the horror story. I have depressed scars on my face that Key was supposed to inject Restylane into. We went over what areas were to be focused on, not once but twice, what the areas were - top priority, second priority, etc. So he overinjects a scar that even now is still lumpy. He deliberately underinjected a scar that was 2nd in priority, saying as he did afterwards, ""We underinject because it's eaiser it put more in than to take it out."" Yea, so he can make another $550 off another half-vial of Restylane! I paid almost $1000 for the first vial! To deliberately manipulate the procedure so you can make more coin, and withhold what I paid for so I'll have come in again and buy more is indeed tantamount to fraud if nothing else! He totally underinjected that one (so it's still very depressed), overinjected another low priority scar (so that now I have a lump above it) and then ""went rogue"" and did whatever areas he wanted, that I didn't even want injected, with the $800 vial of Restylane I had paid for and had directed him as to where I did want this expensive stuff injected! When I tried and point this out to him after the fact, he took no responsibility whatsoever and said ""Well restylane only lasts 6 months anyway. Just massage the lumps and they'll go away. You can't expect perfection."" I don't expect perfection, but when I'm paying almost $1500 (for both IPL and restylane) to someone who is supposed to be SO EXPERIENCED I at least expect my instructions and wishes to be followed and honored for God's sake! He refuses to give even partial refunds or even help with the damage his staff have caused (mainly Shelley). Then to top off the whole messed up experience he tries to sell me a fraxel dot treatment for $1450 instead of trying to help with the scars his med tech caused (either with creams or a restorative treatment or anything. not even an apology.) People who have had similar or worse damage should contact the Better Business Bureau. They can't reverse the damage he and his staff have done, but it will go down in his permanent record with them, so that other unsuspecting, trusting clients can learn from others' horrible experiences, so they will not have to go through them as well.-Angry Client Who's Damaged for Life
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