We just removed our 15 month old son from Children of America because he was being bitten by other children and the center was unable to efficiently handle the problem. After approximately 15 biting incident reports and being told over and over ""please be patient"", we saw no improvement and the director simply resorted to the phrase ""I'm sorry that you feel this way"" when we were upset. I later found out that the biting child was not suspended or shown any consequences as per policy. Meanwhile my son continued to be bitten. \r
He had been in the center since he was 5 months old and while there are always growing pains, we did come across a few genuine and loving caregivers in the center and our son appeared to be happy there. However, the caregivers were always changing and when I would pick him up in the evening there would always be a different person who had just been switched into the room, so no one could answer our simple question – “How was his day today”. \r
In the past few months the overall situation became worse in several ways. For example, my requests to use diaper rash cream were ignored until my son developed a rash was so severe it blistered. Also, throughout the summer the children were only going outside maybe 2-3 times a week. We also caught them lying to us on several occasions about the care given to our child (or NOT given I should say). Unfortunately this turned out to be a corporate center more concerned with collecting our money then nurturing our children and having his best interest in mind.
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