We ordered a pool cover over 6 weeks ago - Its still not covered. They did not ever show up when they said they would, not to get our old cover, install new anchors or put on the new cover. The new cover is not on... because its the wrong size. Even though they took the old cover as a template, they never sent it to the manufacturer (we called them). So the cover is too short and does not attach to the original anchors. Through the six weeks wait, we said, Please return our old cover so we have something... they couldn't find it. Today it turns up in the back of their building, but they couldn't find it??? NEVER use them. Our price quoted was $1145.00 which was to included installation and closing the pool. The bill presented? $1500.00. We are not paying $1500 for a cover that doesn't fit the pool.
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