I brought in a Burberry trench coat for dry cleaning. The coat included a belt. When I picked up the jacket, the belt was gone! I tried to explain to them that the belt was missing, and they told me that, since the person who took my order didn't write on the ticket that a belt was included, they didn't lose it! Then she hung up on me.
So...BEWARE! HORRIBLE customer service. They also don't provide items when they say they will.
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