I called Portrait Innovations to make an appointment to have family pictures made. I was asked how many people, what ages of the children and how many adults (7 children and 8 adults). What type of portrait I was looking for. I explained what I wanted and asked if we needed to schedule more time than usual to have the pictures made. I was told no, that one appointment would be ok. We arrived at PI to find out they were running behind. I asked the associate twice how far behind and all I got was ""I'll be with you in a minute."" Well, that minute turned out to be 35 minutes. The same associate came to take the pictures and she was not in a good mood, very agitated. She offered no suggestions. When I called I had expressed my wish to have some candid shots of the children in a fall settings. I was told we were not in the room where the fall setting background was and it was being used. I asked her to do some candid shots and she refused! I was not pleased with this associate at all. What pictures we received was ok but not excellent which they should have been. I would not return to this studio to have family pictures taken again. The associate that presented our pictures to us explained that she was so tired and could not think. Just maybe they are overbooking to keep productions quotas or some type of pressure is coming down from coporate. I don't know but it was not a good experience.
more