wow, I was given this number from Samsung to repair my plasma. I called up to make an appointment and I was talking to guy named ""Andre"". I have a home theater system with a Dennon reciever. Everything is running through the reciever. I couldn't figure out the problem if it was either my reciever or tv. There ad says they service home theater systems. I asked Andre if it could be the receiver. Andre responded shortly the ""TV"" guy only looks at the ""TV"". I was trying not to laugh as if this is a hidden camera show. I asked if he could send out the tech who services home theater systems, Andre with his charm told me I had to unhook my reciever and bring it in the store. I asked why would they do this, because I had best buy mount my plasma and hook up my system and was a little curious why I needed to unhook my reciever and bring it in the their shop. Andre with his charm quickly cut me off and said ""I will transfer you to a manager"" and quickly put on hold. Andre comes back after a couple of minutes and tells me that the managers are busy and they will call you back. I was in shock on how we got to this point so quickly. I told him I wanted to cancel my appointment and Andre hung up on me. I called back and talked to a manager and ""michelle"" came on the phone. Sweet girl, but I wondered if it wasn't Andre co worker or someone he handed the phone to, Michelle told me that Andre has never had any compliants before (really?) and this was the first. I thanked her for her time and will be writing a letter to the Samusung.
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